5 ways to ensure Client retention

The rise in the utilization of Offshore IT outsourcing services is just phenomenal. It surely is astonishing how with the increase in the growth and utility of the internet as a medium to provide easy communication between distant locations, the business activities have received the competitive and strategic advantage which they have always been looking for with the easy exchange of technical expertise and knowledge. Today, there is no dearth of companies, enriched with resourceful experts providing top notch custom web development services, operating from an off shore located destination.

However, like everything else, even the offshore IT development services have a flip side, which is the grievances a client holds and often the miscommunication that happens between the client and the service providers. Though none of them means harm, certain issues seems just too messed up resolve. Provided below are the 5 points one must keep in mind while opting for Offshore IT outsourcing, in order to make the entire process smooth and a value adding affair for both the parties involved.

Go by an officially drafted contract

One of the simplest ways of making certain that your valued customers or clients are happy with the end product is by sticking with an officially drafted contract. A contract is a written piece of paper which helps in defining the boundaries and scope of the project. It helps you in ascertaining the various terms and conditions important for the successful running of the project. The terms and conditions include – firstly the deadline and along with that various other essentials like defining clearly the things you as a free lances or an off shore IT developer is accountable for, and of course the money which will be charged for various services.

This is the very first step in maintaining a strict discipline the process of Offshore IT Outsourcing and lies down and clear and professionally sounds way for further transactions to transpire. To facilitate the same, there are a number of electronic ways available with which the estimates can be send and received and process can be given a strong foothold.

Maintain steady communication

Of course, communication is like the back bone of any relationship. And for a health client – service provider relationship to strive, an easy and unblocked flow of information and communication is necessary. As an offshore company providing custom web development service, it is imperative that you keep the client posted on the progress of the project.

Another smart way is to go with the written communication, like emails, when the issue involved has the potential to be crucial, for instance the client agreeing to push ahead the deadline, or pay extra for an extra feature they decided to include.

Concentrate on developing a relationship

The needs and challenges of the business world are immense and one needs something concrete to dwell on in this obscure world. Having advices to use the written means of communication, it is also very important for the offshore web development services providing firm to build a relationship with the clients. Pick up the phone, talk and greet often. Make sure that everything is alright, professionally primarily but personally as well.

Keep your words

It is never the big things but the little things that done consistently, that makes a difference. Clients may have doubts and insecurities and if you fail to keep up the words, you will only fuel them further. Never assure something out of bounds, however once you go, you have to stick by it, no matter what!

Try and deliver more

Try and give out something extra to the clients. Especially when it comes to custom web development services and offshore IT outsourcing, there is a wide range of features and add on one can provide the clients with. Thus make it a point to include a little extra, and maintain an eye for detail in the projects. This way you guarantee client retention and satisfaction.

Professional Joomla developers for finest quality Joomla applications

In order to have a successful running web site, it is important that your web site or web application is powered by the right content management system. The content management system performs the task of managing the content of the web site, of course, and also provides it with the much required functionality and the advantageous features.

With the present day requirements for the web applications – be it an online portal, a blog, a multi featured web site, the resource fullness of a content management system just can not be ignored. Abiding by the same needs and requirements, the web services and various governing bodies out rightly revealed a wide range of open source content management systems to enable the web site owners to gain from the advantages provided by the same, at no cost.

In the present wake of content management systems, the Joomla CMS have gained the popularity and reverence for its own and have powered various magnetic and extremely mesmerizing web applications.

Joomla primarily is a content management system which offers the users the much requires functionality and the self explanatory user interface of Joomla CMS are extremely simple to use and manage. In addition to that, Joomla even allows you to manage multiple web applications with the single admin bar.

Joomla CMS caters to the requirement of the large scale, community based network web site. It allows the web site owners to create a network on their web site and mash up all the inputs from different working professionals. For instance, if you are an online book reading and novel writing service provides, with the help of the Joomla powered web applications, you can easily allow different authors and writers to put together their efforts and co author a novel. Besides, there are other advantages of a professionally developed Joomla application, which is cross browser compatibility and cross platform compatibility, scalability and extensibility with the help of Joomla extensions and etc.


Why hiring the Joomla Developers is significant in Joomla Development?

As an enterprise or an organization, your aim is not to just exist in the virtual world but generate a wide number of leads from the internet medium and turn the same in to revenues and hence forth increase the revenue for your enterprise.

When you hire Joomla developers, you get your self with certain much required and sought after features in the web application. The professional Joomla developers have remained in the industry for quite a long number of times and have successfully developed a number of Joomla based web applications. As you know Joomla is primarily a community based web site development feature, which plays an important role in developing the web sites with a community feel, only a professional Joomla developer can match the requirements of the complex network based web site portal.

Besides, with professional Joomla developers, it is never about the random hit and trial method. They are sure about their job and what they do and hence you get the best custom made web product and that too in no time. All you have to do is specify your requirements to the Joomla developers that you have hired and with their wide spread knowledge about the Joomla content management system, they deliver across the best product suited right for your requirements.

In addition to that, the services of these Joomla programmers are available at very competitive prices. They assure the value for your money by ensuring that the web application powered by Joomla is the right fit for your expectations and are thoroughly and completely web optimized.

The entire process of getting a web site or a web application can get quite tricky and over whelming at times and there will crop up numerous details and issues which you can not configure on your own. Getting the support of the professional Joomla developers kind of confounds it all and you can be rest assured about the quality and high class technical functionalities of the web application.

Offshore development for cost reductions and top notch products

With the advent in internet and web services, the concept of offshore IT development has gained widespread relevance. Offshore development primarily means a professional located in a far off location, undertaking the development process. The various advantages which you avail for yourself when you opt for offshore IT development are discussed in detail, below -

• Considerable reductions in costs and costs savings – As a business house, one is constantly looking out for ways to reduce the costs and maximize the gains. If you opt for Offshore Development of various software and IT related projects, you get opportunity to save up to as much as 40 percent as compared to the domestic markets. These figures are calculated through scientific ways. The fact of the matter is that any employee hired under offshore development process actually costs a lot less than a full time in house resource. There are no any infrastructure costs and since the projects are time bound, you receive the deliveries on time, thus there is no costs being incurred on delayed payments.

• Top notch services in offshore development – Top quality as an essential criteria which a good firm providing offshore development services would follow. The experts are chosen from the cream of the existing developers and designers and they have years and years of experience and expertise in dealing with various offshore IT development processes. Another high feature is that they come acquainted with the development technologies and are well versed with the development technology. Top quality offshore development is guaranteed by the company and more often than not, the entire process comes with a money back guarantee, that is, if you are not happy with the end result, you get money back assurance.

• Noteworthy reductions in the project cycle – The offshore IT development organizations have come up with various high end processes to manage the project cycles, optimize the inputs and outputs at various stages and hence forth considerably reduce the time consumption in the completion of the entire project. The offshore IT outsourcing company takes it upon itself to implement the globally recognized processes and project cycle management systems, in order to scientifically reduce the time consumption and optimize the entire process. 
   
• No account for paid leaves and other perks – one of the reasons why the in house staff turns out to be not so cost friendly affair is because of the huge sums being invested in providing growth and development for the employees and providing them with perks and other benefits. However, and offshore employees does not come with any such extra required features.

• Flexibility and quick adaptation to changes – an offshore outsourcing firm needs to be quick with acquiring different processes and any good offshore development firm is high on flexibility and multitasking.

• Expansion of the Business – Opting for offshore IT development surely provides the corporate entity with a competitive edge and allows them to expand and grow in the hither to unexplored vistas. The highly ambitious plans for business development and expansion can be easily catered to with the help of offshore development.

• Quality assurance and risk analysis – Quality is an attribute any offshore development company strives for. With their tried and tested and verified processes, the offshore outsourcing companies are able to avoid various problems and possible glitch in the functionalities. If you hire a good offshore development firm, you are able to estimate the various risks involved, evaluate the processes and learn better and more effective ways to minimize the risk and achieve high quality processes towards the end.

Thus, we need not reiterate the fact that opting for offshore IT development surely is a profitable venture. With their superior processes, flexibility and versatile work force, they are able to deliver a wide range of offshore IT development services. And then there are no as such infrastructure costs. Thus for superior quality top notch web products and at amazingly reduced costs, opt for offshore IT development and expert offshore outsourcing services.

Common Problems and Their Solutions in Offshore Development

The entire process of offshore development is pretty much intriguing and captivating. The client is situated in one part of the world and it web developer which he has “hired” operates from some other part of the world. Internet has actually shrunk the big wild world into a small and closely knitted global village. However like any other employer – employee relationship, problems also creeps in, in the offshore outsourcing, the only difference is that it is worse – because there is no physical communication, and thus the chances of miscommunication and misjudgments are more. Provided in this write up are the two major causes and their pragmatic solutions.

The most common problem – clash between what is expected and what is delivered.

All the talk about technology and what is expected out of offshore IT outsourcing is quite dicey and unpredictable. It may be possible that at the time of communication, the client explained a kind of requirement for the web application. However, when it was all said and done, the final application was not what was expected. An easy way to combat this is through –

1.Being very clear about your specifications. The specification document should be clear cut and precise. Even if you want the designer to extrapolate, the boundaries of the same must be set in advance. A good document communicating the specification helps in saving all the troubles.

2.Never say – clone this! Another highly irritating habit of the clients is that instead of providing with any specification for their custom web development, they just say clone this – and provide a link to one of the web application. Well every application has a unique personality and there is a very unique reason behind the existence of the same website. If it can exist being a clone of some website, it should not exist at all. Another problem with the typical “clone this” situation is that it does not give the individual treatment to the website under development and mostly, after a while clients realizes some or the other feature and rush to ask the web site developers to not to clone but make some changes. Thus, the only solution which lies with the clients, in order to avoid any resentment is to write on the piece of paper, what all they require!

Communication problem between the client and the offshore IT outsourcing company

As said in the beginning, the entire concept of offshore IT outsourcing / development is intriguing, yet challenging. There no direct lines of communications, no way for physical communication to happen and the emotions can not be exactly conveyed while sitting online.

However, good and quality communication plays an important role in ensuring client satisfaction and going for productive business. At same time, if the communication between the client and the professional working upon his / her project is not clear enough, it surely ends in resentments, disappointments and other such negative vibes.

An easy solution for combating the gap in communication are given below –

1.In order to open the communication channels between the developer / designer working on the client project and the client himself is to share all the possible contact information. The developer / designer and the client must have each other’s email id, Yahoo messenger or gTalk id or Skype id and telephone number as well. One amongst these communication channels must be regularly checked, utilized and updates. Though verbal communication may be a road block because of the difference in languages, at least one can communicate completely in a written format – email or messenger etc. English though is the global language but is still a second language for many people. Thus, talking through the written communication channels is much more effective solution than verbal communications

2.Schedule a cam to cam to chat session – depending upon the duration of the project, schedule a face to face skype session, in order to understand the other side in a face to face way.

These were a few basic steps you can take, to retain offshore clients and achieve success.

Merits and Demerits of Offshore Development

The rising trends of offshore development, specially in the field of IT and software development has raised a worldwide debate on the very concept. In this write up, we discuss the various merits and demerits of offshore development.

                    

Merits of offshore development:

Highly educated and skilled personnel: this is one of the main advantages of offshore development. The various offshore development companies, aims to provide the best available resource to the clients and large scale organizations in need of custom web development and other related services. There is a strenuous selection program which each of the candidate must go through, before being selected and beginning to work with the organization. The individuals are checked on the basis of their knowledge, education, experience, aptitude and attitude towards the processes and it is the best way for the distant based organizations to get holds of the cream of the designers, developers, programmers etc for their IT and software related needs.

Achieving superior quality products: an in house staff may at times act complacent and ineffective but the offshore outsourcing always provides the users with superior quality products. by opting for offshore development, you have the liberty to make the final call on the quality and standards of the products that you receive. You may anytime return the applications or software if they are not up to the standards prescribed by you and may ask the offshore development company to rework on the assignment, on an urgent basis. In addition to that, most of the offshore outsourcing companies offer a money back guarantee, in case their clients are not happy with the final product.

No infrastructure cost: no matter how general it may sound, but offshore outsourcing does takes the burden out of your shoulders and you need not worry about spending on increasing the infrastructure of your business. Where hiring an in house may prove to be really burdensome for your business and you would be require providing them with perks along with pay checks, and offshore staff does not come with any such obligations. You need not pay for their leaves, holiday bonuses and etc and you need not even increase the physical infrastructure of your brick and mortar business to accommodate the same in house. From an economic point of view, offshore outsourcing is a really pragmatic and gainful option.

Quick and prompt services: as mentioned above, an in house staff will not work on holidays, and delays may be caused due to sick leaves and what not. However the world where our businesses operate in is highly competitive and though at one place we understand that humans are not machines, but any sort of delay in the business is a loss and at times it is too much a heavy loss to bear. However by offshore outsourcing the development, your business becomes immune to delays. You get the final product in due time. Besides, if one programmer or developer is on a sick leave, the offshore company on its own arranges another able and skilled employee for you.

Some of the demerits are:

Loss of jobs: offshore development has raised the ethical issue of loss of job. There has been a trend where the west side countries, no need to mention USA, UK, France etc have been key players in outsourcing development to east side countries, namely India, China etc. This has created the problem of no jobs for the people of USA, UK etc.

Communication barriers and cross cultural issues: since the offshore development generally offers across continents, it creates communication problems. Firstly the different time zones creates communication barrier and then the languages and other cultural issues are also different. Thus offshore development calls for deeper means of communication.

These were the major concerns regarding the offshore development. However, if you hire a professional offshore development company for custom web development, you not only receive superior quality services, various other demerits of offshore development are also reduced considerably.